Make a Claim | Abacus Australia Claims Process
Making a Claim

Claims Without the Maze

Claims are where service matters most. Tell us what happened — we'll guide you, coordinate with PSC and the insurer, and keep you updated every step of the way.

Cyber incident? Call the 24/7 hotline listed on your policy schedule.
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First Steps

What To Do Right Now

PI Claim or Circumstance

  1. Capture dates and facts in writing
  2. Do not admit liability to anyone
  3. Do not destroy any documents
  4. Contact Abacus immediately

Cyber Incident

  1. Disconnect affected devices if safe to do so
  2. Preserve all evidence — do not wipe systems
  3. Call the incident hotline on your policy schedule
  4. Contact Abacus immediately

Business Loss

  1. Make the situation safe first
  2. Prevent any further damage where possible
  3. Take photos of everything
  4. Contact Abacus immediately
Our Process

How We Handle Your Claim

1
Acknowledge within 24 hours
We confirm receipt and map your next steps clearly.
2
Confirm cover fit
We review your policy and confirm what's covered and any immediate actions required.
3
Gather essentials
We collect the key information — emails, contracts, invoices, logs, photos.
4
Coordinate experts
We engage forensics, legal, or builders as needed, working alongside PSC and the insurer.
5
Keep you informed
We stay with you until resolution. No chasing shadows, no being passed around.

When something goes wrong, speed and clarity matter more than perfect certainty. PSC Insurance Brokers (Eastern) acts as your claims advocate from first call to resolution.

Your Claims Advocate

Speak Directly with Dhara

Simple, fast, and on your side — PSC Insurance Brokers (Eastern) acts as your claims advocate from first call to resolution. Dhara Shah is your dedicated Abacus specialist at PSC Insurance Brokers (Eastern), an office of Professional Services Corporation Pty Ltd. She handles coordination with insurers so you can focus on your practice.

Dhara Shah
PSC Insurance Specialist for Abacus
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Important Note

All claims are handled under the terms, conditions, and limits of your policy. Early notification is always recommended — even if you're unsure whether an event constitutes a claim.

FAQs

Common Claims Questions

Not sure if it's a claim?
Tell us anyway. Early notice is almost always in your best interest, and it costs nothing to let us know. We'll help you assess whether formal notification is needed.
What if clients are asking questions?
Stay factual and avoid any admissions of liability. We'll help you navigate what to say — and what not to say — to keep you protected.
How fast is cyber incident help?
The cyber hotline is available 24/7. Forensic support engages immediately once you call. Speed is critical with cyber incidents — don't wait.
Can I use my preferred repairer or lawyer?
Often yes, but this typically requires insurer agreement first. Contact us before engaging anyone, and we'll coordinate the approval quickly.
What if I'm missing documents?
Share what you have. We're experienced at working with incomplete information and will help you find alternatives to fill the gaps.

Don't Wait — Early Notice Protects You

If something has happened — or you think it might become a claim — contact us now. Speed matters.

Start a Claim Call (03) 9552 0600