Claims—straight talk, clear steps

Claims are where service matters most. Tell Abacus what happened; we’ll guide you, loop in PSC and the insurer, and keep you updated—no chasing shadows.

What to do now

  • PI claim or circumstance: Capture dates and facts; don’t admit liability; contact us.

  • Cyber incident: Disconnect affected devices if safe; preserve evidence; call the incident hotline on your schedule; contact us.

  • Business loss: Make things safe; prevent further damage; take photos; contact us.

Our process

  1. We acknowledge within 24 hours and map your next steps.

  2. We confirm cover fit and immediate actions.

  3. We gather essentials (emails, contracts, invoices, logs, photos).

  4. We coordinate experts—forensics, legal or builders—with PSC and the insurer.

  5. We keep you informed until resolution.When something goes wrong, speed and clarity matter more than perfect certainty. Here’s how our claims process works with our partner, PSC:

Simple, fast, and on your side—PSC acts as your claims advocate from first call to resolution. Call and speak with your PSC specialist Tali on

(03) 9552 0600.

Disclaimer: All claims are handled under your policy’s terms, conditions and limits.

FAQs

  • Tell us anyway. Early notice protects you

  • We’ll help you stay factual and avoid admissions.

  • Hotline is 24/7; forensics engages immediately.

  • Often yes, with insurer agreement.

  • Share what you have; we’ll work the alternatives.

Start a Claim →